Privacy Policy

Waterline Voice is operated by Obby LLC (“Waterline Voice,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, submit information through our forms, communicate with us, or use our services.

We may collect personal information including your name, email address, phone number, company name, service area, account information, communication history, inquiries, service requests, appointment information, and SMS consent preferences.

We may also collect technical information including IP address, browser type, device information, website usage information, cookies, and analytics data.

We use your information to respond to inquiries, provide and improve our services, schedule consultations, provide service onboarding, send account and service updates, provide customer support, maintain communication and consent records, and operate Waterline Voice.

We may send marketing and promotional communications only when you have separately consented to receive those communications.

By opting into SMS communications from Obby LLC DBA Waterline Voice, you may receive text messages related to your inquiry, appointment confirmations and reminders, service onboarding, account notifications, customer support, service updates, and other communications related to your use of Waterline Voice.

Customers using Waterline Voice may also receive service-related notifications such as missed-call alerts, customer service request summaries, call activity notifications, and account-related updates.

Marketing and promotional SMS messages are sent only when separate marketing consent has been provided.

SMS consent is collected through optional, unchecked consent checkboxes on our website forms. Providing a phone number or submitting a form does not by itself constitute consent to receive marketing SMS messages.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. After you opt out, you will no longer receive SMS messages unless you opt in again.

For assistance, reply HELP or contact team@waterlinevoice.com.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or trade SMS opt-in information or consent records for marketing or promotional purposes.

SMS opt-in information may be provided to service providers solely when necessary to deliver messaging services or provide supporting services on our behalf.

We may use trusted service providers to operate our website, communications systems, customer relationship management systems, analytics systems, and other infrastructure required to provide Waterline Voice.

These service providers may access information only as necessary to perform services on our behalf and are required to protect that information.

We may also disclose information when required by law or when reasonably necessary to protect our legal rights.

Nothing in this section permits the sale or sharing of SMS opt-in information or consent records with third parties or affiliates for marketing or promotional purposes.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, or disclosure. No method of electronic storage or transmission is completely secure, and absolute security cannot be guaranteed.

You may request access to, correction of, or deletion of personal information that we maintain about you, subject to applicable law.

You may withdraw marketing consent at any time.

To stop SMS communications, reply STOP to a message from us.

For SMS assistance, reply HELP or contact team@waterlinevoice.com.

We may update this Privacy Policy periodically. When we make changes, we will update the effective date displayed on this page.